- Once you’re logged in to your account, click on your profile on the top right corner and select Edit Profile. You can also change your password by accessing your profile via the menu on the left.
- Scroll down until you see the Account
- Management section and update your password accordingly
- We do not encourage sharing your account log-in and/ or password with anyone.
- However, if you do need to create more than one log-in account, do reach out to us at mina@kepohchi.com
- Easy peasy. You can do so by logging in to your account and select My Package on your menu on the left.
- Here, you’ll find info on the remaining services, validity period, and a copy of your receipt.
- Click here (hyperlinked to a page for them to report an issue) and fill-up the form
- We will acknowledge the receipt of your form within 5 working days
- Kepohchi will then conduct an internal check to ensure that the validity period is accurate
- We will then revert to you on our findings in 14 working days
- We’re sorry that our Makcik’s kepohness is not up to par and we’re always looking for ways to better ourselves.
- Do hit us up here and fill-up the form.
- Let us know what aspects of the services provided that did not meet your expectations.
- We will acknowledge the receipt of your form within 5 working days
- Kepohchi will then conduct an internal investigation and revert to you on our findings in 14 working days.
- Do report this to us here (hyperlinked to a page for them to report an issue) and fill-up the form.
- Attach proof of double payment such as email confirmation, SMS from the bank to state that payment has been made twice, etc, which will be a great help to us when we check in with relevant parties.
- We will acknowledge the receipt of your form within 5 working days. Kepohchi will then conduct an internal investigation and revert to you on our findings in 14 working days.
- In the event that we have double-billed you, we will process the refund which will take up to 14 working days upon our completed investigation.
Kepohchi No-Frills PR
- It’s simple. First, create an account with us (hyperlink to a log-in/ register page) and add your preferred package and/ or services to the cart. When you’re ready, hit that check out icon and make your payment.
- But if you’re not too sure which package and/ or service to purchase, hit us up here (hyperlinked to test drive KPC) and fill-up the form so we that have a better idea of your brand and who you are and one of our super friendly and helpful Makcik Kepoh will be in touch to walk you through it.
- We don’t have this at the moment but we’re definitely looking to implement this feature in the near future. Our backend magicians are hard at work to make this happen.
- If you need to purchase more services and/ or packages, feel free to hit us up at mina@kepohchi.com